Spa Etiquette

Spa Etiquette

Reservations:

We value our guests’ time and we ask our guests to extend the same courtesy. We kindly request you reserve your appointments with a 50% deposit using either a credit card or a gift card to guarantee reservations.

When to Arrive:

For your first visit, arrive 15 minutes prior to your scheduled appointment time. This allows enough time for a spa tour, changing into your spa attire and a consultation. We ask that our returning guests arrive 5-10 minutes prior to their appointment to allow for proper check in. For late arrivals, we reserve the right to finish our service on time, as scheduled.

Service Guarantee:

The Spa at Rancho Mañana offers 100% satisfaction guarantee on all of our services. If you are not happy with your service, and contact us within 5 days of your original appointment, you will receive a complimentary re-do service. (Instances may vary.)

Spa Attire:

Your comfort and privacy are of the utmost importance to us. Spa treatments require various levels of undress and out therapists are trained in appropriate methods of draping. Although your therapists will discuss a complete overview of the treatment you will experience, please feel free to ask any questions or make any special requests to ensure your comfort.

Product Return Policy:

We offer a 100% satisfaction guarantee on product(s). If you decide you do not want your product, and provided that the original amount of the product is unused, we will gladly take back or exchange your product(s) for another retail product in the salon.

Series and Package Policy:

All series and package purchases are non-refundable.  Once purchased, the amount spent on the package or series cannot be altered or moved to a different service or product within the spa.  Packages and series have no expiration date, and can be used with any different service provider in the spa.

Cancellation Policy:

Clients must call to cancel an appointment that has had a deposit placed on it at least 48 hours prior to the appointment date.  If a client fails to inform the company with the required amount of notice, the deposit placed on that appointment will be kept.

Gift Cards:

Gift cards make a great gift for birthdays, special occasions, or just to say thank you to your family and friends. Gift cards can be used on services, retail, gratuities and tax.  Gift Cards are non-refundable, non-transferable and no change will be given on any unused value which will remain on your account.

Payment:

We accept the following credit cards: VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. Checks are not accepted.

Gratuities:

If you desire to leave a gratuity to a staff member, it can be left as cash, or as a separate line item on your credit card slip.

Prices:

All prices are subject to change without notice. Please check our website, or schedule a consultation with one of our amazing hairstylists for current pricing.

Privacy Policy:

This privacy policy discloses the privacy practices for www.spaatranchomanana.com.   This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing:

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to book your appointment.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information:

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security:

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, front desk manager) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates:

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 480-550-9521 or www.spaatranchomanana.com